Hertz Customer Satisfaction Survey Online

For you to be able to share your feedback and tell the people who operate the Hertz car rental service how they can improve customer experiences in the future, you simply need to take part in the Hertz customer survey. After using the Hertz car rental service, there is a high probability that you may find some aspects of the service satisfying. You may also find some aspects of the service wanting, or outright unsatisfactory. It is at this point that you wish there was a way of sharing your feelings about the service with the people who operate it. And indeed, such a mechanism (for sharing your feelings about the service) exists – and it is by way of participating in the Hertz customer survey. By the time you are done with the survey, you will have gotten a chance to tell the Hertz management team whether or not you found the service satisfactory, and where you think improvements can be introduced.

Requirements for participation in the Hertz customer survey

To participate in the Hertz customer survey, you need to have used the Hertz car rental survey recently, and kept the receipt. This is because you will have to enter some details from your Hertz receipt, in order to initiate the survey. You also need to be equipped with a computing device that has a browser application and that is connected to the Internet.

Steps to follow when participating in the Hertz customer survey

  • Firstly, you need to go to the Hertz survey site. To do this, you need to put your computing device on, and then launch the browser application. Then you need to enter the address/URL for the Hertz survey site into the browser application. The address/URL we have just made reference to is provided in the ‘links’ section of this article. When you enter that address/URL into your browser application, you are taken straight to the Hertz survey site.
  • When you get to the Hertz survey site, on the landing page, you are required to enter the rental record number, as indicated on your Hertz receipt. Then you need to enter the access code, and then click on the yellow-colored ‘Next’ button, which is to be found somewhere towards the bottom end of the page.
  • When you click on the ‘Next’ button, the actual survey starts, and you only need to answer the questions with candor, to provide Hertz with the feedback it needs to serve you better in the future.

Links

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